FAQs
About Ezytest
Q: Who is Ezytest?
A: Ezytest is an Australian company based in Perth, WA, focused on providing high-value, reliable home testing solutions to help you make informed decisions and enjoy greater peace of mind at home.
Q: Are your products easy to use for beginners?
A: Yes. Our kits are designed for simple at-home use with clear instructions and easy-to-read results.
Orders & Shipping
Q: When will my order be dispatched?
A: Orders are typically dispatched the next business day (excluding weekends and public holidays) from our warehouse in Perth, Australia.
Q: Who delivers my order?
A: All orders are shipped via Australia Post Parcel.
Q: Will I receive tracking?
A: Yes. Once your order is dispatched, you’ll receive tracking details so you can follow your delivery.
Q: How long does delivery take?
A: Delivery time depends on your location and Australia Post network conditions. Please check the tracking link for the most accurate updates.
Q: Can I change my address after ordering?
A: If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll do our best to help.
Returns & Refunds
Q: Do you offer change-of-mind returns?
A: Yes. We offer a 14-day change-of-mind return from the date you receive your order, for items that are unused and in original, unopened packaging.
Q: Who pays return shipping for change-of-mind returns?
A: Return shipping for change-of-mind returns is paid by the customer.
Q: What if my item is faulty, damaged, or incorrect?
A: If the return is due to a quality issue (faulty/damaged/incorrect item), we will cover the return shipping cost and arrange a replacement or refund as appropriate.
Q: How do I start a return?
A: Contact us with your order number and a brief description. If applicable, include photos of damage or the issue so we can assist faster.
Q: When will I receive my refund?
A: Refunds are processed after we receive and inspect the returned item. Your bank may take additional time to finalise the transaction.
Product Use & Accuracy (General)
Q: How should I store test strips or test kits?
A: Store in a cool, dry place, away from direct sunlight and moisture. Always reseal containers promptly and avoid touching test pads with wet fingers.
Q: Are the results accurate?
A: Our products are designed for reliable home screening when used as directed. Results can be affected by timing, lighting, storage, contamination, and sample handling. If you need certified results, consider professional or laboratory testing.
Q: Why do my results look different each time?
A: Variation can occur due to real changes in water/soil, inconsistent timing, reading under different lighting, or using wet/contaminated strips. Follow the instructions closely and compare colours under good natural light.
Pool & Spa Test Strips (7-in-1)
Q: Why do I need to test my pool or spa water?
A: Regular testing helps keep water balanced and comfortable, supports sanitiser performance, and reduces issues like cloudy water, scaling, corrosion, and skin/eye irritation. It also helps you correct small changes early before they become costly problems.
Q: How do I use Pool & Spa test strips?
A: Typically: dip briefly, wait the instructed time, then compare the colours to the chart. Always follow the timing printed on your product.
Q: How often should I test my pool or spa?
A: Many users test 1–2 times per week, and more often during heavy use, hot weather, or after adding chemicals.
Q: What do the 7 parameters usually include?
A: Depending on the strip, common parameters include pH, Total Alkalinity, Total Hardness, Free Chlorine (or Bromine), Total Chlorine, and Cyanuric Acid (Stabiliser). Please refer to your product label for the exact list.
Q: How should I use chlorine or bromine readings?
A: Use the scale that matches your sanitiser system (pool chlorine vs spa bromine). If you’re unsure, check your pool/spa chemical product label or consult your local pool professional.
Drinking Water Test Strips (e.g., 16-in-1)
Q: Why do I need to test my drinking water?
A: Water quality can vary between sources, during transportation and over time. Testing helps you spot changes early, understand key indicators, and decide whether you should adjust filtration or seek further professional testing for peace of mind.
Q: What can drinking water test strips check?
A: They can help screen multiple common indicators (varies by product). Please refer to the product page for the exact parameters and ranges.
Q: Do these strips confirm my water is safe to drink?
A: Test strips provide screening results and are not a substitute for certified laboratory testing. If you have health concerns or suspect contamination, seek professional advice and lab testing.
Q: Can I test tap water, filtered water, or tank water?
A: In most cases, yes. Different sources may produce different readings. Always follow the instructions for sampling and timing.
Soil Test Kit (4-in-1: pH + NPK)
Q: Why do I need to test my soil?
A: Soil testing helps you understand pH and key nutrients (NPK) so you can choose the right fertiliser and soil amendments. This supports healthier plant growth, avoids over or under-fertilising, and saves time and money.
Q: What does a 4-in-1 soil kit measure?
A: Commonly pH and key nutrients N (Nitrogen), P (Phosphorus), K (Potassium) to support better plant and lawn care decisions.
Q: How can I use the results?
A: Use results as a guide to adjust fertiliser choice, application timing, and soil amendments. For best results, retest after changes and during different growing seasons.
Q: Why do I get different readings in different spots?
A: Soil varies across a garden. Take samples from multiple spots and follow the instructions for mixing/settling to improve consistency.
Mould Test Kit
Q: Why do I need to test for mould?
A: Mould can be hidden and may affect indoor comfort and air quality. Testing can help you check suspicious areas early, confirm whether mould may be present, and take action sooner—especially in damp or musty-smelling spaces.
Q: What does the mould test kit help me do?
A: It helps you check for potential mould presence in common problem areas such as damp surfaces, room air, and HVAC vents.
Q: How long do results take?
A: Many kits show visible growth patterns within around 48 hours, depending on conditions. Always follow the timing in your instructions.
Q: What areas should I test?
A: Common areas include bathrooms, laundry, kitchens, windowsills, walls near moisture, cupboards, and HVAC vents, as well as general room air.
Q: What is the “Mould Photo Guide”?
A: It’s a quick visual reference to help you compare common mould appearances and better understand what you’re seeing.
Q: Does the kit identify the exact mould species?
A: Home kits typically provide screening-level insights. If you require confirmed identification, consider a professional assessment or laboratory service (where available).
Support
Q: I’m not sure how to interpret my results—can you help?
A: Yes. Contact us with your product name, photos of the results, and your testing steps (timing, lighting, water/soil source), and we’ll do our best to assist.
Q: Do you offer bulk orders or business pricing?
A: We may be able to help. Please contact us with the quantities you need and your delivery location.